About The Training Group
What we offer
About the Training Group
The Training Group designs and delivers customised training programmes that help organisations develop real skills, drive performance, and adapt in a fast-changing world.
We offer online, blended, and in-person training across AI, digital, CX, leadership, productivity, and business skills.
Our Services
At The Training Group, we partner with corporations, agencies and training providers to build real capability at scale. Our services extend beyond classroom delivery to include learning strategy, curriculum design, and white‑label programmes. Whether you need a bespoke corporate course, an outsourced academy or expert guidance to shape your learning roadmap, we design solutions that fit your context and drive measurable commercial impact.
- Customised – Programmes crafted around your team’s objectives, industry challenges and skill gaps.
- Practical – Real tools, frameworks and case studies that can be applied immediately to improve performance.
- Flexible Delivery – Live online, blended or in‑person training and consulting delivered anywhere in the world.
- Modern Learning Design – Built on global learning experience design best practice, incorporating AI, digital transformation and experiential methods.
Customised
Designed specifically for your team and industry.
Practical
Real tools and techniques that teams can apply immediately.
Flexible Delivery
Online, blended or in-person.
Modern Learning Design
Built using global LXD standards.
Meet the Founder
Founded by Irma Karsten, The Training Group was created to help organisations build real capability — not just attend training.
With over 20 years’ experience designing and delivering professional training programmes globally, Irma works at the intersection of strategy, learning design, and real-world application. Her focus is on creating customised training that drives performance, builds confidence, and equips teams to adapt in fast-changing environments.
The Training Group delivers online, blended, and in-person programmes across AI, digital transformation, customer experience, leadership, productivity, and core business skills — supported by a trusted network of expert facilitators worldwide.
Trainer
Kerry Alicks is an experienced digital marketing and communications professional with a strong background in strategy, training, and capability building.
She brings a practical, structured approach to training, helping teams and professionals understand how to apply digital marketing principles effectively within real business environments. Kerry has worked across multiple industries and markets, supporting organisations in building confident, capable marketing teams.
As part of The Training Group’s trusted facilitator network, Kerry delivers training that is clear, engaging, and focused on real-world application — ensuring learning translates into measurable impact.
Trainer
Mercede Thompson is an experienced IT Service Management and Governance consultant, trainer, and facilitator with deep expertise in ITIL, COBIT, and service delivery optimisation.
With a strong background in designing and improving service management processes, Mercede supports organisations in strengthening IT governance, risk management, and operational maturity. As an SDI-certified Service Desk Analyst and Manager, she brings first-hand operational insight, bridging the gap between governance frameworks and real-world service delivery.
At The Training Group, Mercede delivers practical, structured training and consulting that equips teams to improve service performance, embed best-practice frameworks, and deliver measurable business value.
Trainer
Stefanje Hugo is a digital marketing strategist and training specialist with a strong focus on disruptive marketing, brand strategy, and sales enablement.
With extensive experience leading integrated marketing initiatives, Stefanje helps organisations drive customer acquisition, retention, and measurable growth. She combines strategic thinking with hands-on execution, enabling teams to translate marketing plans into effective campaigns that deliver commercial impact.
As part of The Training Group’s facilitator network, Stefanje delivers practical marketing and sales training that equips teams with the skills, tools, and confidence needed to perform in fast-paced, competitive environments.
Trainer
Thamsanqa Pasiya is a digital marketing strategist and account manager with a strong focus on learning experience design, content-led engagement, and client success.
With experience spanning digital marketing execution, account management, and training delivery, Thamsanqa brings a practical understanding of how strategy, content, and relationships work together to drive results. He has led marketing and training initiatives, supported client onboarding, and facilitated digital marketing training programmes across multiple organisations.
As part of The Training Group’s facilitator network, Thamsanqa delivers structured, learner-centred training that helps teams apply digital marketing principles confidently and effectively in real-world environments.
Ready to explore your training needs?
What People Say
Trusted by organisations and training partners worldwide for practical, high-impact learning that delivers real capability — not theory.
